Marriott Quote Take Care Of Your Employees
Introduction
The hospitality industry is known for its competitive nature, and it's no secret that hotels are always looking for ways to stay ahead. One thing that sets Marriott apart from its competitors is its commitment to taking care of its employees. Marriott's CEO, Arne Sorenson, has famously said, "If we take care of our associates, they will take care of our customers, and our customers will keep coming back."
Marriott's Employee-Focused Culture
Marriott's focus on its employees is evident in every aspect of the company's culture. From its benefits packages to its training programs, Marriott is committed to creating a positive and supportive work environment for its employees.
Benefits Packages
Marriott offers a comprehensive benefits package to its employees, including health insurance, retirement savings plans, and paid time off. The company also offers a variety of wellness programs, including fitness classes and mental health resources.
Training Programs
Marriott is committed to investing in its employees' professional development. The company offers a variety of training programs, including leadership development courses and language classes. Marriott also has a program called "Pathways," which provides career advancement opportunities for employees.
Diversity and Inclusion
Marriott is committed to creating a diverse and inclusive work environment. The company has a variety of programs and initiatives aimed at promoting diversity and inclusion, including employee resource groups and training programs focused on unconscious bias.
Recognition and Rewards
Marriott understands the importance of recognizing and rewarding its employees for their hard work and dedication. The company has a variety of recognition and rewards programs, including "Spirit to Serve" awards and bonuses for exceptional performance.
Employee Feedback
Marriott values employee feedback and encourages its employees to share their thoughts and ideas. The company has a variety of channels for employees to provide feedback, including surveys and town hall meetings. Marriott also has a program called "TakeCare," which allows employees to submit ideas for improving the company.
Impact on Customer Experience
Marriott's focus on taking care of its employees has a direct impact on the customer experience. When employees feel valued and supported, they are more likely to provide exceptional service to customers. This, in turn, leads to increased customer satisfaction and loyalty.
Conclusion
Marriott's commitment to taking care of its employees is a key factor in the company's success. By creating a positive and supportive work environment, Marriott is able to attract and retain top talent, which ultimately leads to a better customer experience. As Arne Sorenson famously said, "Take care of your employees, and they will take care of your customers."
